Patient Reviews

Read what other patients think of our famously helpful Better2Know Service. We want to delight you every time you speak, email or chat with us.

General rating

908 reviews
1 star3%
2 star2%
3 star2%
4 star6%
5 star87%

Customers reviews

I had such a good experience with this company. Needed to get myself and my girlfriend tested but wasn’t sure which tests would be best for me to purchase so I rang and spoke to a lovely gentleman who had a lengthy chat with me about all my symptoms and advised me which was best for me. He was very patient and courteous and I can’t speak highly enough of him. I have worked in a contact centre for over 5 years myself and he is the perfect example of what a phone agent should be and how they should do their job, a real credit to the company. He also advised me then to ring back the following day to discuss my girlfriend’s symptoms with another lady who was equally as lovely and helpful and I couldn’t speak highly enough of her either. Two absolute lovely people who made this negative experience that bit easier to deal with. Very informative. Thanks Andrew

Andy Lyons, Australia

Incredible service from start to finish. Thank you very much.

Lloyd, NSW, Australia

All the phone operators were wonderfully caring and professional. The best phone operators that I've ever dealt with.

Anon, Vic, Australia

Easy, prompt and discreet.

Anon, Vic, Australia

I liked that you could book on line and that I could just web chat to understand what screen I should choose

Steve, Vic

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